BigWin Privacy Policy – How We Protect Your Data

01 Introduction

BigWin ("we", "us", "the platform") is committed to protecting the privacy of every player who uses the BigWin platform. This Privacy Policy describes how BigWin collects, uses, stores, and shares personal data in connection with the operation of the BigWin online gaming platform, which is designed specifically for players in Bangladesh.

This policy should be read alongside BigWin's Terms and Conditions and Responsible Gaming policy. Together, these three documents form the complete agreement between you and BigWin regarding your use of the platform.

BigWin takes data protection seriously. We collect only what we need, we use it only for the purposes we describe here, and we give you clear controls over your own information. If anything in this policy is unclear, please contact us before registering — we are happy to explain anything in plain language.

02 Data We Collect

BigWin collects personal data in the following categories:

BigWin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to a responsible gaming assessment and only with your explicit consent.

03 How We Use Your Data

BigWin uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your BigWin account, including verifying your identity and age at registration and during ongoing use.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment methods belong to the registered account holder.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email.
• Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, and to administer self-exclusion and limit-setting tools.
• Platform improvement: To analyse usage patterns and improve the performance, design, and game selection of the BigWin platform.
• Marketing communications: To send promotional offers and updates, but only where you have explicitly opted in to receive them.
• Legal compliance: To meet obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

BigWin processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the BigWin gaming service you have signed up for, including account management and payment processing.
• Legal obligation: BigWin is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and fraud prevention purposes.
• Legitimate interests: BigWin has a legitimate interest in protecting the security of the platform, preventing fraud, and improving the service for all players, provided these interests do not override your fundamental privacy rights.
• Consent: Where BigWin relies on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

BigWin does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with BigWin.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents and personal details to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention services: BigWin may share data with fraud detection platforms to identify and prevent prohibited conduct on the platform.
• Legal and regulatory authorities: BigWin will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of BigWin's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who receive your data from BigWin are required to handle it securely and in accordance with applicable data protection standards. BigWin does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking Technologies

BigWin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The types of cookies BigWin uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Help BigWin understand how players use the platform — which pages are visited most, where players drop off, and how game sessions progress. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the BigWin platform. BigWin does not use third-party advertising cookies or share cookie data with advertising networks.

07 Data Retention

BigWin retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and BigWin's internal data retention policy. The general retention periods are:

• Account and identity data: Retained for a minimum of five years after account closure to meet anti-money laundering and fraud prevention legal obligations.
• Transaction records: Retained for a minimum of five years after the date of each transaction.
• Support communications: Retained for two years after the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as you remain opted in, and for one year after you withdraw consent, as evidence of your original consent.
• Technical and usage data: Retained in aggregated, anonymised form for platform analytics purposes with no fixed expiry.

When data is no longer required for any of the above purposes, BigWin securely deletes or anonymises it. You may request early deletion of your data by contacting support, subject to BigWin's legal retention obligations.

08 Data Security

BigWin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and BigWin's servers.
• Encrypted storage of sensitive data including payment details and identity documents.
• Role-based access controls that restrict internal access to personal data to staff with a legitimate operational need.
• Regular security audits and penetration testing of the BigWin platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, BigWin will notify affected players promptly and take immediate steps to contain and remediate the breach.

09 Your Privacy Rights

As a BigWin player, you have the following rights in relation to your personal data:

To exercise any of these rights, contact BigWin support via live chat or at [email protected]. BigWin will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

10 Children's Privacy

BigWin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the BigWin platform in any way.

If BigWin discovers that an account has been registered by a person under 18, the account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted as soon as legally permissible. If you believe a minor has registered at BigWin, please contact us immediately at [email protected].

BigWin uses age verification checks at registration and may request additional proof of age at any point during a player's time on the platform. These checks are a core part of BigWin's commitment to responsible gaming and child protection.

11 Changes to This Privacy Policy

BigWin may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data protection best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, BigWin will notify you via email or an in-platform notification before the changes take effect. Your continued use of the BigWin platform after the updated policy has been published constitutes your acceptance of the changes.

BigWin recommends reviewing this Privacy Policy periodically — at least once every three months — to stay informed about how your data is being handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BigWin handles your personal data, please get in touch with our team. We take all privacy queries seriously and will respond promptly.

• Live Chat: Available in your BigWin account — fastest response, typically under 3 minutes.
• Email: [email protected]

For data access, correction, or deletion requests, email is the recommended contact method as it creates a written record of your request. Please include your registered account name and mobile number so we can verify your identity and process your request efficiently.